Sales & Services

Objective:

Upon completion of the workshop, the participants should be able to:

  • set customer service standards and communicate them clearly to staff
  • incorporate the customer service standards into the overall performance
  • coach staff on difficult customer service issues
  • create a motivating environment to promote customer service and staff commitment to deliver excellent service
  • understand customer service standards for future evaluation and monitoring
  • support staff in understanding and meeting customer needs, delighting customers and helping customers to achieve their objectives

Objective:

Upon completion of the workshop, the participants should be able to:

  • improve their customer service orientation
  • instill a robust service mindset
  • develop their face-to-face and telephone customer servicing skills
  • align the customer service levels to high standards
  • be ready for going the extra mile to delight customers
  • handle customer objections

Objective:

Upon completion of the workshop, the participants should be able to:

  • equip with knowledge and skills to provide effective customer services
  • develop competence in handling verbal violence and confrontational situations
  • align the customer service levels to high standards
  • learn the practical and tactful ways to handle enquiries and complaints
  • enhance the emotional self-control in high conflict situations

Objective:

Upon completion of the workshop, the participants should be able to:

  • understand why consultative selling is crucial to create customer value and winning business
  • apply the consultative selling skills to engage buyers in a customer-focused consultative dialogue, develop and expand relationships, and increase sales performance
  • match products and services to the customers using the information they have gathered
  • make an impressive and compelling final proposal

Find Us Here

Room 1518, 15/F, Chevalier Commercial Building, 8 Wang Hoi Road, Kowloon Bay, Hong Kong

Phone: +852 2151 1311

Web: leadingenes.com