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Training Courses |
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Customer Service
Customer Service Excellence
Handling Customer Complaints
Premium Customer Service
Customer Service Excellence
Objectives
At this workshop, participants will learn to:
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Understand how customers define high-quality service to increase customer satisfaction |
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Identify how to contribute to customer acquisition and retention by delivering excellent service |
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Define and apply a reliable and complete process to meet the expectations of internal and external customers |
Target Participants
Staff at all levels
Medium of Instruction
English, Cantonese or Putonghua
Duration
1-2 days
Top
Handling Customer Complaints
Objectives
At this workshop, participants will learn to:
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Understand the real reasons for customer complaints to take appropriate measures |
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Acquire the knowledge and skills to manage customer complaints effectively |
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Facilitate the achievement of total service quality in your company |
Target Participants
Staff at all levels
Medium of Instruction
English, Cantonese or Putonghua
Duration
1 day
Top
Premium Customer Service
Objectives
At this workshop, participants will learn to:
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Improve their customer service orientation |
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Develop their customer service skills for customers of different backgrounds |
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Align their customer service levels to high standards |
Target Participants
Staff at all levels
Medium of Instruction
English, Cantonese or Putonghua
Duration
1-2 days
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